The Hobby Network · Member Guide

Find a Customer in Your Address Book

A buyer calls and you need their details in front of you before the sentence is finished. One box finds them by name, by email or by phone number — you do not have to remember which one you saved.

Takes a few seconds Name, email or phone Your own contacts only
Step by step ·

Five steps, one search box

Your Address Book is the list of the customers you deal with directly. There is a single search box at the top of it, and it looks in every field at once — so whichever detail you happen to have to hand is the one you type.

1

Open your Address Book

From the menu bar choose Account, then Address Book. The page opens on My Address Book with everyone listed A to Z, and a running count of how many direct contacts you have.

☰ Account ▸ Address Book
My Address Book
Add Client
142 direct contacts
AllABCD EFGHI JKLMN OPQRST
2

Type the customer’s whole name

The box reads Search name, email, phone, company... — that is the list of things it will look in. Type the full name, first and last: John Smith.

Every word you type has to match. That is why a whole name is better than half of one: searching John Smith gives you the John Smith you want, not every John and every Smith in the book.

☰ Account ▸ Address Book
🔍 Search name, email, phone, company... Search
↓ and once you have typed the name
🔍 John Smith Search
3

Press Search — and there they are

Press Search. The table narrows to the people who match, with their Name, Email, Phone, Address, City, State, Zip and how many Orders they have placed with you.

Click the name to open their card, or click the number under Orders to jump straight to their invoices.

☰ Account ▸ Address Book
🔍 John Smith Search
NameEmailPhoneAddressCityStateZipOrders
John SmithSmith Sportscards john.smith@example.com 312-555-0147 48 Bridle Path Naperville IL 60540 6
4

The same box finds them by email

If the email is what you have in front of you, type that instead — john.smith@example.com. Part of it is enough.

This works even when the email was never typed onto their contact card. Customers who arrived from an order often have their email saved on the delivery address rather than on the card itself, and the search looks in both.

☰ Account ▸ Address Book
🔍 john.smith@example.com Search
NameEmailPhoneAddressCityStateZipOrders
John SmithSmith Sportscards john.smith@example.com 312-555-0147 48 Bridle Path Naperville IL 60540 6
5

…or by their phone number

Type the number the way it is written on the caller display — 312-555-0147. Dashes, brackets, spaces and a leading country code make no difference; the number is matched on its digits, so it does not matter how either of you wrote it down.

One thing to know: type the whole number. The last four digits on their own are not enough to search on, and the box will fall back to treating them as a name. If a partial number finds nobody, that is the reason — not a missing customer.

☰ Account ▸ Address Book
🔍 312-555-0147 Search
All of these find the same customer
312-555-0147
(312) 555-0147
3125550147
+1 312 555 0147
ℹ

Nothing found? The page says No contacts match this filter. and offers Clear filter to put the whole book back.

Every word has to matchA name search matches all the words you type, so a full name narrows the list instead of widening it. Half a word each is fine — Joh Smi finds John Smith.
Type the whole phone numberFormatting is ignored, but a partial number is not a phone search. Give it all ten digits.
Letters and search work togetherPick a letter from the A-Z row and your search stays on, so you can narrow twice. The clear button on the box puts it back.
Add Client is right thereIf they genuinely are not in the book yet, Add Client is on the same page, top right.
Does it matter how the phone number is written?
No. Dashes, brackets, dots, spaces and a leading country code are all ignored — the number is compared on its digits alone. 312-555-0147 and 3125550147 are the same search.
Can I search on part of a name?
Yes. Each word only has to appear somewhere in the name, so Joh Smi finds John Smith. What you cannot do is leave a word out — every word you type has to match something.
I know their email but it is not on their card. Will it still find them?
Yes. An email saved on one of that customer’s delivery addresses counts just the same as one on the card, which is exactly the case that used to come back empty.
Why can I not find one of my eBay buyers here?
This book holds the customers you deal with directly. Buyers who came in through eBay sync into their own separate list, so they are not shown on this page and will not turn up in this search.
What is the number in the Orders column?
How many of your invoices belong to that customer. Click it and you go straight to their order history — useful when they are on the phone asking about something they bought.

Thank you for your support and God Bless ~ Otis